Return Policy

1. Overview

At Zelmarondroz, we want you to be satisfied with your purchase. This Return Policy explains your rights regarding returns, refunds, and exchanges of products purchased from our website.

As a consumer in the European Union, you have statutory rights that are not affected by this policy.

2. Right of Withdrawal (EU Consumers)

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

2.1 Withdrawal Period

The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods.

2.2 How to Exercise Your Right

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You can do this by:

• Email: contactuse@zelmarondroz.world
• Post: Saaristonkatu 4, 90100 Oulu, Finland

You may use the model withdrawal form provided below, but it is not obligatory.

2.3 Model Withdrawal Form

3. Conditions for Returns

To be eligible for a return, the following conditions must be met:

• The product must be unused and in the same condition as received
• The product must be in its original packaging
• The sealed packaging must not have been opened (for hygiene reasons)
• You must have proof of purchase (order confirmation or receipt)

3.1 Products That Cannot Be Returned

Due to health and hygiene reasons, we cannot accept returns of:

• Dietary supplements where the seal has been broken
• Products that have been opened or used
• Products that are not in their original condition

4. Return Process

4.1 Initiating a Return

1. Contact us at contactuse@zelmarondroz.world within 14 days of receiving your order
2. Include your order number and reason for return
3. We will provide you with return instructions and a return address

4.2 Shipping the Return

• Pack the product securely in its original packaging if possible
• Include a copy of your order confirmation
• Ship the product to the address provided
• We recommend using a trackable shipping method

4.3 Return Shipping Costs

If you are exercising your right of withdrawal, you will bear the direct cost of returning the goods unless the goods are defective or we made an error with your order.

5. Refunds

5.1 Refund Timeline

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 14 days of receiving the returned product. The refund will be made using the same payment method you used for the original purchase.

5.2 Refund Amount

We will refund:

• The full price of the returned product(s)
• Standard delivery costs (if returning all items from an order)

If you chose a delivery method more expensive than our standard delivery, we will only refund the cost of standard delivery.

5.3 Partial Refunds

A partial refund may be granted in cases where:

• The product shows signs of use or damage
• The product is not in its original condition
• Components or packaging are missing

6. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at contactuse@zelmarondroz.world with:

• Your order number
• Description of the defect or damage
• Photos of the damaged product and packaging

We will arrange for a replacement or full refund, including return shipping costs, at no cost to you.

7. Incorrect Orders

If you receive the wrong product, please contact us within 7 days of delivery. We will arrange for the correct product to be sent and provide a prepaid return label for the incorrect item.

8. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

9. Non-Delivery

If your order has not arrived within the estimated delivery time:

• Check the tracking information provided in your shipping confirmation
• Contact your local postal service or courier
• If still unresolved, contact us at contactuse@zelmarondroz.world

For orders lost in transit, we will either reship the product or provide a full refund.

10. Consumer Rights

This Return Policy does not affect your statutory rights as a consumer under applicable law. If you are a consumer in the European Union, you have rights under EU consumer protection laws that cannot be excluded by contract.

For consumers in Finland, the Consumer Protection Act provides additional protections.

11. Dispute Resolution

If you are not satisfied with how we handle your return or complaint, you may:

• Contact the Finnish Consumer Disputes Board (kuluttajariita.fi)
• Use the European Commission's Online Dispute Resolution platform (ec.europa.eu/odr)

12. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be posted on this page with an updated revision date. The policy in effect at the time of your purchase will apply to your return.

13. Contact Us

If you have any questions about our Return Policy, please contact us: